Part 1 are the activities done in TownSend Press. You will be assigned a different chapter each week. You must score a minimum of 50% in the multiple choice activties, for it to be considered complete. If your grade is less than 50%, you can do it again. Please remember that as an instructor I can see how much time you spend on each activity. The activities are due on Mondays at 9:00am. For this week, complete the following activities from chapter 5:
• Vocabulary in Context
• Matching Words with Definitions
• Sentence Check 1
• Sentence Check 2
• Final Check
Part 2 is a writing assignment where you will include at least 3 of the new vocabulary words from chapter 4. You can also select words from chapter 6 if needed. Your paragraph should be at least 5 sentences long. Pay attention to grammar, punctuation, and overall clarity. At the bottom of your paragraph, please tell me which 3 words you used.
Role – Customer at a restaurant
Audience – restaurant manager/owner
Format – Letter of complaint
Topic – You will write a letter where you complain about a negative experience at the restaurant.
To,
ReplyDeleteThe Owner,
Mr Jack D'Souza
Mood off Resturant
Houston
Subject:Letter of Complaint
Dear Sir,
I had visited your restaurant last week with my family who had visited us from Cannada.My friend Mr Matthew,who is your regular customer had implied to me about your restaurant as I wasn't aware about it.He had praised a lot about it and motivated me to visit your restaurant with my family, but I think all of it was an illusion.
The below mentioned are the reasons for it:
1) Quality of food was not all good and not upto our expectations.
2)The inner most seating arrangement was not upto the mark and the atmosphere was not at all pleasant.
3)Time Quality management was absent& had to wait long hours for the food to come after placing an order.
4)The Manager looked like an hypocrite, as his facial expression seemed he was doing the job forcefully and not willingly.
5)Overall,we didn't have an enjoyment in having the food at all.
Considering all these aspects, these are some of the obstacles which will refrain us from visiting your restaurant in future. I hope you work on all this and improve your restaurant so that customers can happily visit your restaurant.
Thanks and Regards
Fazila Damanwalla
(Your Customer)
Homework due 2-28-22 Student: Fazila
DeleteTownSend Press 37 /50
Vocabulary 30/30
Length (5+ sentences) 10 /10
Grammar, punctuation & clarity 10 /10
Comments: Fazila, you correctly used “illusion”, “hypocrite”, and “obstacle”. The only one that was not done correctly was “implied”. This would not affect your grade as you already used 3 vocabulary words correctly. Total: 87&
I have used the words implied,illusion,hypocrite, obstacle
ReplyDeleteHello owner,
ReplyDeleteI’m Robert. This is a complaint letter about YAOS’ services. I treated my classmate’s family at YAO’S yesterday evening, and we have a gruesome experience in YAO restaurant. My purpose lets you know what service issues there are in your restaurant.
It’s my college classmate Andy’s family first time to set foot in Huston, so I’d like to treat them. When I googled Chinese restaurant, I found the YAO’S that Min Yao who is former NBA player endorses. I’ve never been there. I booked a table at YAO’S. because Andy’s family is super fan of Min Yao.
At 7:00 P.M., six of us reach our table on time. It’s turn to us to order meal after 40 minutes.
Our kids are starved. I complained, “It’s so slowly.” The No.30 waiter with pale replied, “Could you see I’m busy?” His aggressive attitude let us feel uncomfortable.
When we enjoyed the dishes, Andy’s son Tony asked, “Dad, what was that? Is it a fly?” Andy responded, “You maybe get an illusion.” I looked at and confirmed it was a dead fly in the dish. I shouted the No. 30 to check it, and he took the dish away quickly. When he came back, he said no a fly in it, and he might change a dish for us. It’s this a dumb thing to tell a lie. I think he is a hypocrite.
What a bummer! The dinner was screwed up.
I hope you give us an idea how to deal with it. What we experienced erodes YAO’S reputation. Meantime, I expect you improve the quality of service and train staff etiquette so that YAO’S is worthy of the name.
Best Regards,
Robert
I’ve used five words gruesome, endorse, illusion, hypocrite, and erode of Charter 5 in my letter,
Homework due 2-28-22 Student: Robert
DeleteTownSend Press 50/50
Vocabulary 30/30
Length (5+ sentences) 10 /10
Grammar, punctuation & clarity 10/10
Comments: Excellent work Robert! Total: 100%
Dear Sir/Madam,
ReplyDeleteI am Sharmin. This is complain letter from a customer who was in your restaurant last week. Back then, me and my husband visited your restaurant to celebrate my husband’s birthday. Unfortunately, we had a negative experience due to the bad service and the food.
My husband and I arrived your restaurant at around 5:30 pm. At first, we were very excited, however, it took the server around 15 Minutes, just to realize that we were waiting to be seated, even though the restaurant was nearly empty back then. Then it took him an additional ten minutes to get our menu.
After about an hour, our ordered food was served on the table. As mentioned, we were so excited and went through so many obstacles just to reach there, but it was not worth it. Finally, when my husband and I were ready to enjoy our dinner, the first bite of the steak I ordered made me feel like throwing up, as it was undercooked. My husband had a similar experience, and so we felt that whoever cooked the food was novice. We then requested for a replacement, but he staff implied that we need to pay extra for it and made us feel worthless. It left a very negative impact on mind.
I hope you can provide us a swift response reading the above situation. Thank you.
Best regards,
Sharmin
I used words- impact, imply, obstacle, novice
Homework due 2-28-22 Student: Sharmin
DeleteTownSend Press 48/50
Vocabulary 30/30
Length (5+ sentences) 10/10
Grammar, punctuation & clarity 10/10
Comments: You correctly used all 4 words. Well done! Total: 98%
This comment has been removed by the author.
ReplyDeleteDear manager,
ReplyDeleteI am writing this letter of complaint regarding an issue in your restaurant. I had a bad experience with one of your waiters. My food was brought late and cold. Probably, he is a novice, so I imply you to endorse and to train better all your waiters. I hope you can handle this situation, or you will have a negative impact on your restaurant quality.
Thank you.
(Novice, imply, endorse, impact)
Homework due 2-28-22 Student: Tania
DeleteTownSend Press 46 /50
Vocabulary 20 /30
Length (5+ sentences) 10 /10
Grammar, punctuation & clarity 10/10
Comments: Hi Tania, please review the words “imply” and “endorse”. Everything else was done correctly. Total: 86%
Subject: Complaint against the service received
ReplyDeleteRespected Mr. Ben
This is to bring to your notice that we are extremely disappointed with the service received when we had gone to dine at your restaurant on 28 of January 2022 I would like to make a complaint against the bad service received.
I had gone to dine at the restaurant with my family on the occasion of our parents fifth wedding anniversary. After getting a table we had to wait for ten minutes for the waiter to come and take order. Above that he seemed hesitant to take our order. We had to wait for half an hour after placing order. The food was cold when it was served and when we told the waiter about it he refused to place the order again. We also found him to be very impolite. We have been dining at your restaurant since years but have never received such bad service.
I request you too look into matter and take some action against the waiter or else you would lose some of your loyal customers.
Regards,
Yash g
Homework due 2-28-22 Student: Yash
DeleteTownSend Press 0/50
Vocabulary 0/30
Length (5+ sentences) 10/10
Grammar, punctuation & clarity 10 /10
Comments: Once again, you did not complete townsend press and you did not include the new vocabulary in your paragraph Total: 20%
Hello manager,
ReplyDeleteI am a regular costumer to the restaurant. I always had a gud experience there. But this time the service and the food left an bad impact. I ordered a dish and the dish was cool and later it turned to be a wrong one, and i have to wait for an hour for the food. All the good fame erode away with this. I always endorse your restaurant so please take care of your old customers and imply new rules for your team members.
Thank you
(Erode, imply, impact, endorse)
Homework due 2-28-22 Student: Saniya
DeleteTownSend Press 45/50
Vocabulary 30/30
Length (5+ sentences) 10 /10
Grammar, punctuation & clarity 7/10
Comments: Saniya, you did not use the word “imply” correctly. In this case, the word “implement” would be better. However, the other 3 words were used correctly, so you are not losing any vocabulary points today. You do have a spelling error (you wrote “gud” instead of “good”, a capital letter error (the subject “I” should always be capitalized), and a verb tense error. You should have written “eroded” in the past for it to fit better with your paragraph. You have lost a few points for these errors. Total: 92%
Dear Josh Feather,
ReplyDeleteI’m writing this letter to you for the situation that happened on Saturday, February 26, 2022. It’s unbelievable how you can endorse a wrong behavior on your waitress being the manager of such a popular place. Let me tell you that the taste of the food was gruesome. Your waitress said she didn’t care because she didn’t cook it. I hope this letter makes an impact in your restaurant. I I’ll never go back, and I’ll make sure everyone I now doesn’t get near your restaurant. I’ll make also a public post of my experience.
Sincerely,
Karen
Endorse, gruesome and impact
Homework due 2-28-22 Student: Karen
DeleteTownSend Press 48 /50
Vocabulary 30/30
Length (5+ sentences) 10/10
Grammar, punctuation & clarity 10/10
Comments: Excellent work Karen! Total: 98%
Dear Ali
ReplyDeleteI am writing this letter regarding the incident happened to me at your restaurant on 2/28/2022. I ordered the chicken nugget and it smelled very bad and it looked gruesome. The customer service was also very bad so please make sure you give good customer service or you will have a very bad impact on your restaurant. I endorse you and your restaurant very much and I am sure you will not let that happen next time. Thank you.
Endorse,impact and gruesome.
Homework due 2-28-22 Student: Danish
DeleteTownSend Press 33/50
Vocabulary 30/30
Length (5+ sentences) 10/10
Grammar, punctuation & clarity 10 /10
Comments: Well done with the paragraph Danish. Please note that if your grade in townsend press is low, you can redo the activities. Total: 83%
Dear owner,
ReplyDeleteI'm writing this letter of complaint regarding the problem I faced in your restaurant I had ordered some food for Togo and it impact negative mark because it was not tasty at all and the endorse wrongly explanation about it due to that they imply new straigtagy that fully refund will be made if food is unsatisfactory
Thankyou
I have used impacts,endorse, imply
Humera Charania
Homework due 2-28-22 Student: Humera
DeleteTownSend Press 31 /50
Vocabulary 20/30
Length (5+ sentences) 10/10
Grammar, punctuation & clarity 9 /10
Comments: Humera, you did not use the word “endorse” correctly. As for the word “impact”, the meaning was correct, but the grammar was not. You could change it to “it left a negative impact”. Total: 70%
The letter of complaint.
ReplyDeleteDear Sir,
My son's birthday was on February 25,2022, and we invited all of his friends. I selected to arrange a party at your restaurant because I had heard the food provided there was perfect and delicious, but we had a gruesome experience because the meal served was pitiful.
We were scheduled to have soup and a starter; however, I had an illusion that the starter did not arrive until dinner time, causing disappointment among the attendees. We finally received the soup and starter given to the guests after notifying the servers multiple times, but to my surprise, it was cold and tasteless.
The dinner was extremely cold, and they were unable to serve the dishes that we had ordered two days in advance to avoid any confusion. But the manager seemed ignorant about the whole episode, he was hypocrite and I felt humiliated in front of my guest. Even my son was really unhappy about the whole function.
The staff were very patient and listened to all of our complaints, which was the one nice thing about your restaurant. I was dissatisfied with the food served at my son's birthday party, and I hope that you will uphold high standards in the future. Because that erodes experience, we had been not good for your reputation.
Best Regards,
Hawa
Words: Gruesome, Illusion, Hypocrite and Erode.
Homework due 2-28-22 Student: Hawa
DeleteTownSend Press 40/50
Vocabulary 20/30
Length (5+ sentences) 10 /10
Grammar, punctuation & clarity 10 /10
Comments: Hawa, you did not use “illusion” or “erode” correctly. Please review the meaning of these words. Everything else looks great! Total: 80%
Homework due 2-28-22 Student: Jing
ReplyDeleteTownSend Press 49 /50
Vocabulary 30/30
Length (5+ sentences) 10 /10
Grammar, punctuation & clarity 9 /10
Comments: Hi Jing. You did great! I would just change “impact” to “has impacted” or “has an impact”. Total: 98%